Delivery & Returns
Thank you for shopping at Forage Somerset
All our NON SALE products can be returned within 7 days of the original purchase of the product.
To be eligible for a return, please make sure that:
The product was purchased in the last 7 days.
The product isn't used or damaged. Products that do not meet these criterias will not be considered for return.
When returning or exchanging the product, please may we ask you to ensure a copy of your order number/or a note inserted in the packaging with clear instructions and order number. WITHOUT THIS, WE ARE NOT ABLE TO PROCESS THE RETURN as we won’t know who it’s from.
If returning any item for a different size or exchange, please place a new order for the correct size/item and we will refund immediately once the original order item is received by us.
Please email: info@foragesomerset.co.uk
Please send returns to: Forage Somerset, Swanton Farm, Street Lane, South Brewham, Somerset BA10 0JZ
Delivery charges incurred in connection with the return of a product are non-refundable unless faulty. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Forage Somerset.
Unfortunately, personalised bespoke made items CANNOT be returned, you will be offered store credit if unsatisfactory.
If you received a damaged product, please notify us immediately for assistance.
Unfortunately, Instagram/Website and Sample sale items CANNOT be refunded or exchanged. With such a large reduction, they are sold as seen, as they are one offs
All our orders are sent to you via Royal Mail Signed for. Due to Current Postal Strikes and over demand issues within the postal service, the delivery of your package is totally in their hands. Please allow a few days for your package to arrive and also they(Royal Mail) are signing the ‘SIGNED FOR’ packages by law so be aware.Please use this service (Tracked) when sending a return/exchange/faulty product back to us please.)
We send much larger items such as our ‘Wooden Handpainted Boards’ via Parcelforce 48 hr delivery.